Program Access & Technical
Login issues, video problems, and finding your way around
How can we help you?
Browse our help categories to find the information you need. Our comprehensive guides cover everything from getting started to advanced features.
Popular Help Articles
Our most helpful articles, curated based on user feedback and views.
Account
Can I share my login with my partner?
Yes! Your purchase includes access for both parents in the same household. You can both use the same login credentials or reach out to us directly and we can connect another email address for you :)
Q&A Support
How do I join a live call?
The Zoom link is in your member dashboard under "Upcoming Events." You'll also get an email reminder 2 hours before each call with the direct link.
Q&A Support
How do I ask my question during the call?
Three ways:
Frequently Asked Questions
Find quick answers to the most common questions.
Payments are processed on the same date each month as your initial purchase.
Lifetime access! You can return to modules as your child grows and faces new challenges and we will continue to add to our library.
We stand behind our Responsive Care Commitment - if something isn't working, reach out and we'll make it right.
Yes! Your purchase includes access for both parents in the same household. Let us know if you require another email address for the account.
No problem. There are no deadlines - go at your own pace and return when you're ready.
These happen on a regular schedule but please check your member dashboard for the upcoming dates and to submit your question.
- Check your email for login details
- Try resetting your password here
- Clear your browser cache
- Try a different browser or device
- Still stuck? Email us: [email protected]
Still need help?
Our support team is here to assist you. Choose the method that works best for you.
Email Support
What to include:
Send us a message
Describe your issue and we’ll get back to you.